Saint Peter’s University Hospital Brings Innovative Technology to the Neonatal Intensive Care Unit (NICU)

May 28, 2019

Saint Peter’s University Hospital Brings Innovative Technology  to the Neonatal Intensive Care Unit (NICU)

First in State to Bring FaceTime to the NICU, Advancing Daily Communication Between
New Moms and the Medical Team

New Brunswick, NJ: Saint Peter’s University Hospital has a well-established Level III Neonatal Intensive Care Unit (NICU) that provides advanced technologies, treatments and programs that address the needs of premature and fragile newborns. Saint Peter’s, always at the forefront of innovation in maternity services, is the first in the state to offer LIVE video feed, with audio, in the NICU as part of its ongoing efforts to meet and exceed patient satisfaction.

The newly launched program uses FaceTime via iPads, to keep new parents, not only visually connected to their newborns and their care, but also connected via audio. This technology makes it possible for families to bond with their premature or critical infant from any computer or mobile device from home, while at work or on-the-go.

For parents of infants who require long-term care in the NICU, sometimes up to 70-80 days, it can be a challenging time as they’re often forced to return home just a few days after giving birth, to care for other siblings or resume work and financial obligations. While the hospital has NICVIEW cameras in the NICU, which allows parents to securely view their child at any time, this new program with audio, allows parents to become strategic partners in their child’s care.

Saint Peter’s University Hospital is the first regional hospital to fully equip its NICU with live-streaming cameras that make it possible for parents to view their baby from a secure online portal. The webcam system provides real-time viewing. It does not store any video or patient information. Sharing viewing privileges with close family and friends who live out of town are some of the advantages to the NICVIEW system. Only those who have been given the user name and password by the baby's parents can view the video.

According to Mark Hiatt, MD, chief of Neonatology at The Children’s Hospital at Saint Peter’s University Hospital, “Our patient satisfaction numbers are impressive, but we’re always striving to exceed expectations. Launching FaceTime in the Neonatal Intensive Care Unit (NICU) brings us exciting new capabilities as we now have the ability to engage parents into the decision-making process, in real time, regarding the critical care treatment of their newborns when they are not here in the NICU.”

“Parents are by far the most important member of the treatment team, which typically includes neonatologists, neonatal intensive care nurses, pharmacists, nutritionists, and social workers. Some of our most fragile newborns stay in our NICU for long periods of time. Expanding our direct line of communication with parents allows them to continuously play an active role in treatment decisions while they return to work or home to care for their family.”


About Saint Peter’s University Hospital

Saint Peter’s University Hospital, a member of Saint Peter’s Healthcare System, is a 478-bed acute-care teaching hospital sponsored by the Roman Catholic Diocese of Metuchen. Saint Peter’s is a state-designated children’s hospital and a regional perinatal center, and is a regional specialist in diabetes, gastroenterology with a specialized Heartburn and Reflux Center, oncology, orthopedics, and women’s services. The Children’s Hospital at Saint Peter’s University Hospital provides families with access to a full range of pediatric specialties, including a Level III Neonatal Intensive Care Unit, pediatric surgery and orthopedic surgery featuring innovative anterior scoliosis correction surgery. The hospital offers a midwifery service and has plans to open a brand-new state-of-the-art Birth Center in Fall 2019. Saint Peter’s is a sponsor of residency programs in obstetrics and gynecology, pediatrics and internal medicine, and is a major clinical affiliate with Rutgers Biomedical and Health Sciences. Visit or call 732-745-8600.


About Saint Peter’s Healthcare System

Saint Peter’s Healthcare System Inc., parent company of the Saint Peter’s healthcare delivery system, is comprised of Saint Peter’s University Hospital, a 478-bed acute-care teaching hospital and state-designated children’s hospital and regional perinatal center; Saint Peter’s Foundation, the fundraising arm of the hospital; Saint Peter’s Health and Management Services Corp., which oversees outpatient facilities, including the CARES Surgicenter; and Saint Peter’s Physician Associates, a network of primary and specialty care physician practices. Saint Peter’s Healthcare System is sponsored by the Roman Catholic Diocese of Metuchen and is a major clinical affiliate of Rutgers Biomedical Health and Sciences. For more information about Saint Peter’s Healthcare System, please visit or call 732-745-8600.

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