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Patients

New Patients | Established Patients | Telegenetics
 

New Patients

Please note: We do not schedule on a “first come, first served” fashion. Each new case presented to the Department of Medical Genetics and Genomic Medicine requires time to review medical history and prior study results. Our intake coordinator must prioritize urgent cases and schedule per medical necessity, as some situations will require immediate attention. For a timely turnaround and call back, we ask new patients to please review our Intake Procedures carefully to ensure we prioritize fairly and appropriately.

Intake Procedures – scheduling as a New Patient

If you were referred by the New Jersey State Department of Health for a “Positive” or “Abnormal” Newborn Screen, please call 732.745.6659, option 1, during office hours to speak with a staff member immediately. Please be prepared to answer the following questions:

  • Provide spelling of baby’s full legal name, as well as the baby’s name upon delivery. Example: John Smith, born Baby Boy Smith.
  • Baby’s date of birth and location of delivery.
  • Did the state recommend the baby come to Saint Peter’s specifically for a genetic evaluation? Or did another facility refer to us?
  • Baby’s pediatrician, office location, phone number and fax.
  • For what test/screening was the baby’s result positive or abnormal?
  • Do you know if this screening test was the initial test done at the facility of birth, or was this test a repeat sample that came back positive or abnormal?

We do not take self-referrals. Please be prepared with a physician’s order or prescription detailing the specific reason why a genetic evaluation is recommended.

For cancer-related referrals please:

  1. Provide any previous genetic testing results for yourself or relatives, if applicable.
  2. Call 732.745.6659 and select option 2 to speak with our intake coordinator.

ii. For all other cases, please be ready to provide:

  1. The most recent complete physical examination notes
  2. Patient growth curves (height, weight, head circumference), as applicable
  3. All relevant radiology and/or lab work
  4. All relevant specialty/consultant notes
  5. Relevant hospital admission/discharge summaries

Once you are ready with this information, call 732.745.6659 and select option 2 to speak with our intake coordinator.

Once you speak with our intake coordinator, you will be given a patient number. This patient number will allow you to complete any of the following electronic forms if directed by the intake coordinator:

  • Pre-registration Form
  • Medical Record Release Form
  • Medical Record Request Form
  • Adult History Form
  • Pediatric History Form
  • Cancer Gene Connect Form

If you reach voicemail, then the intake coordinator is on the other line speaking with a patient. Please leave a brief message by speaking slowly and clearly with the following information:

  • Caller’s name and call back number
  • Patient’s full name, date of birth, and reason for the referral as listed on the provider’s order or prescription

 

Established Patients

  • If you have been seen within three (3) years and are calling to schedule a follow-up appointment, please call 732.745.6659 and select option 3 to speak with our patient navigator or open a patient case in the Saint Peter’s patient portal.
  • If you were seen over three (3) years ago, please call 732.745.6659 and select option 2 to speak with our intake coordinator.
  • Please note that genetic testing result time varies. If you are calling to follow up on the status of results for testing completed through our office, please be ready with the patient’s name, date of birth and date the sample was drawn.

All results are reviewed by a medical geneticist who must create an individualized plan-of-care per case. You will be contacted when your results are available for discussion. If you are requesting historical records from over three (3) years ago, a form must be completed through the Health Information Management department.


 

Telegenetics

Telegenetics is a telehealth service at Saint Peter’s specifically designed to provide genetic counseling, genetic-metabolic dietician counseling for inborn errors of metabolism, and, when appropriate, genetic evaluation and consultation. Translation services are available in the platform.

Providers at Saint Peter’s can participate in remote patient consultations or counseling using secure telecommunication technology that is HIPAA/HITECH compliant and convenient. The technology allows providers to meet face-to-face with patients in a virtual appointment to discuss healthcare concerns or monitor a patient’s needs while reducing travel time and expenses. Patients can connect with our providers from any device that is equipped with Wi-Fi, a web-camera, microphone and speaker, through a link sent by email or text. Cell phones and tablets are acceptable devices for telehealth, but for the best audio/visual experience, it is strongly recommended to use a laptop or desktop.

Telegenetics may not be an appropriate solution for all referral indications, which is why patients wishing to be scheduled are pre-screened and triaged by the department’s clinical staff to ensure it is the right option for them.

Preparing for a telegenetic appointment:

Upon scheduling, patients or their legal representatives must communicate how they wish to receive the link for their visit: text or email. Please also inform the scheduler whether other guests will need to join separately and how they should receive the link as well.

  • Accurate SMS phone numbers (capable of receiving text messages) and spelling of email addresses are important!

To ensure success on the day of your visit:

  • Prepare the device which will be used on the day of the appointment by installing or updating the web browser, if necessary.
  • Select a quiet, private area with strong Wi-Fi signal to avoid distractions or disconnection.
  • Prepare to enter an alternate phone number in the visit chat, in case of disconnect.

Expectations during a telegenetic appointment:

  • A link will be sent via email or text message at the scheduled appointment time.
  • When ready to join, please select “Start Session”.
  • If there are issues connecting, please call 732.745.6659 and select option 4 to promptly speak with a staff member.

For more information about the Department of Medical Genetics and Genomic Medicine, please click here.

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